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Built To Serve: How To Drive The Bottom Line With People-First Practices Forest but he can still makeShares real life stories from a regional, family owned retailer about what it takes to create an engaged and productive workforce lessons that will resonate with companies around the world, in various industries, large and small. In Built to Serve, Dan Sanders, CEO of the award winning, service oriented United Supermarkets, makes this bold claim: the prevailing business culture is broken and a radical transformation is required a paradigm shift that